Flight

• Arrivance follows the airline's cancellation and reissue policy.
• Cancellation/reissue requests must be confirmed and executed 48 hours prior to the departure time. Otherwise, a no-show charge may apply based on the airline's rules.
• A standard service charge may apply in case of any cancellation or reissue requests.
• After cancellation, customers will be eligible for a refund only for the remaining amount after deducting all applicable charges. Refunds will be initiated (if applicable) upon a successful cancellation.
• Refunds will be processed and reflected in the same payment channel used for the original booking.
• For any kind of additional payment, a convenience charge will be applicable depending on the payment method.

Hotel

• Arrivance follows the property's cancellation policy.
• Cancellation charges may apply depending on the property and the time of cancellation.
• After cancellation, customers will be eligible for a refund only for the remaining amount after deducting all applicable charges. Refunds will be initiated (if applicable) upon a successful cancellation.
• Refunds will be processed and reflected in the same payment channel used for the original booking.

Tour

• Arrivance follows the tour operator's cancellation policy. Please check the given policy under each tour before booking to know more about the applicable charges.
• After cancellation, customers will be eligible for a refund only for the remaining amount after deducting all applicable charges. Refunds will be initiated (if applicable) upon a successful cancellation.
• Refunds will be processed and reflected in the same payment channel used for the original booking.

Visa

• Visa charges and service charges are strictly non-refundable, regardless of the outcome of the application process. Once submitted, the application cannot be canceled or modified.

Payment Policy

• 100% advance payment is required to confirm and secure the booking.
• Booking confirmation and service vouchers will only be issued upon receipt of the full payment.
• All bookings are subject to availability until the payment is received and confirmed.
• Cancellation and refund terms, if applicable, will be as per the agreed booking conditions.