Flights

• Arrivance follows the airline's cancellation and re-issue policy.
• To cancel or re-issue, travelers are advised to contact Arrivance at least 72 hours before the travel date. Otherwise, no-show charges may apply depending on the airline's rules.
• A cancellation/reissue fee and a standard service charge may apply in case of any change as per the airline's policy. Cancellation and reissue fees are determined by the airlines and may change at any time. Arrivance will not charge any additional service charges apart from the airline-quoted fees.
• A refund will be initiated (if applicable) after a successful cancellation, and the refunded amount may be reflected in your account within 48 hours. (Refunds through cards may take longer depending on the user's bank).
• Convenience charges are non-refundable.

Hotel

• Arrivance follows the property’s cancellation policy.
• To cancel a booking, the customer must go to ‘My booking’ > ’Cancel’ and confirm the cancellation. A cancellation fee may apply depending on the property and the time of cancellation.
• Bookings for black-out dates are not cancellable or refundable.
• Convenience charges are non-refundable.
• Note: Date changes are not possible for hotel bookings. The customer needs to cancel the previous booking and rebook with the new date.
• Arrivance will not charge any additional service charges apart from the hotel-quoted fees.
• Refunds will be initiated (if applicable) after a successful cancellation. It may take 3 to 5 working days to reflect the refunded amount, depending on the user’s payment method.

Tour

• The cancellation policy of the respective hotel or airline will apply in case of cancellation by the customer or the airline after the bookings have been confirmed.
• Please check the policy section under each tour before booking.
• Bookings for black-out dates are not cancellable or refundable.
• Arrivance will not charge any additional service charges apart from the operator’s quoted fees.
• Refunds will be initiated (if applicable) after a successful cancellation. It may take 2 working days (after approval) to reflect the refunded amount, depending on the user’s payment method.